Calidad de servicio (Registro nro. 36471)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01288 a2200241 4500 |
| 001 - CONTROL NUMBER | |
| control field | 63993 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260521160828.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 260521a1989 arg spa d |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | AR-UNSa-BCEJYS |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | AR-UNSa-BCEJYS |
| Language of cataloging | spa |
| Transcribing agency | AR-UNSa-BCEJYS |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | 658.56 |
| Common auxiliary subdivision | Control de la calidad. Control de herramientas y material |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-84-87189-25-8 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | spa |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Berry, Leonard L. |
| 245 10 - TITLE STATEMENT | |
| Title | Calidad de servicio |
| Name of part/section of a work | Una ventaja estratégica para instituciones financieras |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Madrid : |
| Name of producer, publisher, distributor, manufacturer | Ediciones Diaz de Santos |
| Date of production, publication, distribution, manufacture, or copyright notice | 1989 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xx, 203 p. |
| Dimensions | 21 cm. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 1. El imperativo de la calidad de servicio – 2. Verdadera calidad de servicios. Los cinco indispensables – 3. ¿Qué obstaculiza la calidad de servicios? – 4. Lecciones de servicios de otras industrias – 5. Liderazgo de servicio: la fuerza de empuje – 6. Establecer la agenda de la calidad de servicio – 7. Recursos de ordenación para la realización del servicio – 8. Preparar a la gente para servir mejor – 9. Reforzamiento de un servicio de gran calidad – 10. Calidad de servicio: un camino para recorrer. No un destino – |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | niveau_biblio:m niveau_hierar:0 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bennett, David R. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Brown, Carter W. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Biblioteca Prof. Eusebio Cleto del Rey | Biblioteca Prof. Eusebio Cleto del Rey | 21/05/2026 | 658.56 B534 | L65218 | 21/05/2026 | 21/05/2026 | Libro | ||||||
| Biblioteca Prof. Eusebio Cleto del Rey | Biblioteca Prof. Eusebio Cleto del Rey | 21/05/2026 | 658.56 B534 | L65216 | 21/05/2026 | 21/05/2026 | Libro | ||||||
| Biblioteca Prof. Eusebio Cleto del Rey | Biblioteca Prof. Eusebio Cleto del Rey | 21/05/2026 | 658.56 B534 | L53851 | 21/05/2026 | 21/05/2026 | Libro | ||||||
| Biblioteca Prof. Eusebio Cleto del Rey | Biblioteca Prof. Eusebio Cleto del Rey | 21/05/2026 | 658.56 B534 | L65217 | 21/05/2026 | 21/05/2026 | Libro |