@book{2823,
	author = {Senlle, Andrés and Vilar, Joan},
	title = {ISO 9000 en empresas de servicios},
	publisher = {Gestión 2000},
	year = {1996},
	address = {Barcelona :},
	url = {https://biblioeco.unsa.edu.ar/pmb/images/libros/L85500.jpg}
}