@book{2695,
	author = {Harrington, H. James and Rosas Lopetegui, Gloria Elizabeth},
	title = {Mejoramiento de los procesos de la empresa},
	publisher = {McGraw-Hill},
	year = {1993},
	address = {Bogotá :},
	url = {https://170.210.207.44/pmb/images/libros/L85422.jpg}
}