Manual de AMA para la satisfacción del cliente (Registro nro. 6146)
[ vista simple ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01386 a2200241 4500 |
| 001 - CONTROL NUMBER | |
| control field | 57154 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260407155834.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 260407a1994 arg spa d |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | AR-UNSa-BCEJYS |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | AR-UNSa-BCEJYS |
| Language of cataloging | spa |
| Transcribing agency | AR-UNSa-BCEJYS |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | 658.818 |
| Common auxiliary subdivision | Servicio a los consumidores. Servicios posventa (Atención al cliente) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 950-641-260-X |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | spa |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Dutka, Alan |
| 245 10 - TITLE STATEMENT | |
| Title | Manual de AMA para la satisfacción del cliente |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Buenos Aires : |
| Name of producer, publisher, distributor, manufacturer | Granica |
| Date of production, publication, distribution, manufacture, or copyright notice | 1994 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 279 p. |
| Dimensions | 22 cm. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 1. La satisfacción del cliente: el desafío – 2. Planificación de la satisfacción del cliente - 3. ¿Quiénes son los clientes? – 4.Investigaciones cualitativas y cuantitativas – 5. Determinar las características fundamentales de rendimiento: el cliente define la satisfacción – 6. ¿Encuestas por correo o telefónicas? – 7. Confección de cuestionario – 8.Como conducir la encuesta de satisfacción del cliente – 9.Analisis de los resultados: Investigación cualitativa – 10.Analisis de los resultados: Porcentajes y proporciones – 11.Analisis de los resultados: Técnicas estadísticas. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | niveau_biblio:m niveau_hierar:0 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Mazia, Ana Silvia |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://biblioeco.unsa.edu.ar/pmb/images/libros/L128724.jpg">https://biblioeco.unsa.edu.ar/pmb/images/libros/L128724.jpg</a> |
| Link text | Imagen de portada |
| Electronic format type | image/jpeg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Biblioteca Prof. Eusebio Cleto del Rey | Biblioteca Prof. Eusebio Cleto del Rey | 07/04/2026 | 658.818 D975 | L128724 | 07/04/2026 | 07/04/2026 | Libro |